Returns & Exchanges
At Sloomoo, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Simply use our online portal to initiate a request and keep your fashion journey effortless.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Package Your Items
Place the unworn garments back in their original packaging, attach the shipping label securely to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After our team inspects your return for quality assurance, your refund or store credit will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing